PAYMENT – DELIVERY – RETURN – COMPLAINT – WARRANTY POLICY
(Applicable to the website luxuryshop.it.com – Business household: Luxury Fashion)
1. General Introduction
- The website luxuryshop.it.com is the official e-commerce channel owned and operated by Luxury Fashion Business Household.
- When customers access, register an account, or place an order on the website, it means they have read, understood, and accepted all contents of this policy.
- This policy aims to:
- Ensure transparency in online transactions.
- Protect the legitimate rights and interests of Luxury Fashion.
- Minimize potential risks arising during transactions and delivery.
- Customers are responsible for regularly reviewing updates, as Luxury Fashion reserves the right to modify this policy at any time without prior notice.
2. Payment Methods
- Customers may choose one of the following payment methods:
- Pay directly at the store.
- Bank transfer.
- Electronic payment gateway or credit/debit card (if integrated).
- Orders will only be processed and shipped after payment confirmation by Luxury Fashion.
- In cases where the transaction is delayed, declined, or system errors occur from the bank/payment gateway, the order will be automatically canceled and Luxury Fashion bears no liability.
3. Payment Deadline
- All payments must be completed within 24 hours of placing the order.
- If the payment is not completed within this time frame, the order will be canceled automatically without prior notice.
4. Customer Information Responsibility
- Customers must provide complete and accurate personal information, including name, delivery address, phone number, and email.
- If incorrect or incomplete information leads to delivery failure:
- Luxury Fashion will not refund any payments.
- If the customer still wishes to receive the goods, they must pay all additional shipping costs.
- Customers are fully responsible for the accuracy and timeliness of the information provided.
5. Delivery Policy
- Delivery time and cost will be clearly displayed at checkout.
- Luxury Fashion reserves the right to split an order into multiple shipments if products are located in different warehouses.
- Any extra shipping fees arising from split deliveries will be notified, and customers must pay accordingly.
- Luxury Fashion is not responsible for delays caused by force majeure events such as natural disasters, pandemics, fires, wars, or logistics partner policy changes.
- Customers must check the goods upon receipt to ensure accuracy and completeness.
6. Order Cancellation Policy
- Before the order is handed over to the shipping carrier, customers may request cancellation. However, if payment has been made, the amount will not be refunded.
- Once the order is in transit, customers cannot cancel or request a refund. Refusal to receive the order will be treated as an invalid cancellation, and no refund will be issued.
7. Complaints & Order Confirmation
- Upon receiving the goods, customers must immediately check the product.
- If there are issues such as wrong model, size, missing items, or damage, customers must notify Luxury Fashion within 24 hours of receipt.
- After 24 hours without feedback, the order is considered completed successfully and no complaints or refunds will be accepted.
- All complaints must include valid evidence (photos, unboxing videos, etc.).
8. Return Policy
- Applies only to products with manufacturing or technical defects.
- Return period: 7 days from the delivery date.
- Conditions:
- Product must remain unused, unwashed, with original tags and packaging intact.
- Receipt/invoice must be presented.
- Returns are not applicable to:
- Discounted or promotional items.
- Products damaged due to misuse or external impact.
- All return shipping costs are borne by the customer.
9. Refund Policy
- Luxury Fashion generally does not offer refunds.
- Exceptions apply if Luxury Fashion cannot fulfill the order due to stock unavailability or business closure.
- Refund method and timing:
- Refunds are issued via the original payment method.
- Processing time: 7–10 business days.
- Luxury Fashion is not responsible for bank or gateway delays.
10. Warranty Policy
- Products are covered under a 7-day warranty for manufacturing defects such as stitching, zippers, or accessories.
- The warranty does not cover natural wear, incorrect washing, external impact, or unauthorized repair/modification.
11. International Payments & Foreign Currency
- Foreign currency payments will be converted to VND based on the exchange rate at the time of transaction.
- All currency conversion or international transaction fees are the responsibility of the customer.
12. Payment Security Policy
- The website is protected with SSL encryption and international-level security protocols.
- All credit/debit card transactions require 3D Secure (3DS) authentication.
- Once verified through 3DS, the transaction is legally binding. Luxury Fashion is not liable for any unauthorized usage or disclosure of customer credentials.
- Customers must keep their card, OTP, and personal information confidential.
13. Anti-Fraud & Anti-Money Laundering Policy
- Luxury Fashion reserves the right to hold or cancel suspicious transactions involving unauthorized card use, money laundering, or promotional abuse.
- All suspicious cases will be reported to banks and competent authorities for further action.
14. Data Retention Policy
- Order and transaction information is stored for at least 1 year or as required by Vietnamese law.
- Data will be provided to authorities upon legal request.
15. Policy for International Customers
- All purchases on luxuryshop.it.com are governed by Vietnamese law, regardless of nationality or residence.
- All disputes are settled at competent courts in Vietnam.
- The official policy language is Vietnamese; any translations are for reference only.
16. Refusal of Goods Policy
- If a customer refuses delivery without valid reason, the order is deemed an invalid cancellation.
- The customer forfeits all payments made.
- If the customer later wishes to receive the goods, all additional delivery costs must be paid.
17. Notification & Communication Policy
- All official notices from Luxury Fashion will be sent via:
- Registered email address.
- SMS or phone call to the registered number.
- Customers must check and respond promptly; lack of response implies acceptance.
18. Taxes & Fees Policy
- All product prices displayed are final prices and include:
- Applicable taxes.
- Transaction and payment fees.
- Shipping fees (if applicable).
- No extra charges will be added at checkout.
19. Ownership of Goods
- Ownership of goods is transferred to the customer only after full payment has been received.
- Once ownership is transferred, the goods become the customer’s property and are non-refundable.
20. Purchase Limits & Transaction Refusal
- Luxury Fashion reserves the right to refuse or limit product quantities per order if:
- Reselling or speculative buying behavior is detected.
- The customer has a history of order cancellations, dishonest disputes, or fraud.
- Luxury Fashion’s decision in these cases is final and effective immediately.
21. Force Majeure
- Luxury Fashion bears no responsibility for damages or delays caused by force majeure events such as natural disasters, epidemics, fires, wars, strikes, telecom failures, or third-party system errors.
- In such cases, Luxury Fashion may postpone, suspend, or cancel the order without compensation.
22. Limitation & Disclaimer of Liability
- The maximum liability of Luxury Fashion shall not exceed the total amount paid for the order.
- Luxury Fashion is not liable for:
- Bank or payment gateway errors.
- Shipping delays beyond its control.
- Indirect or consequential losses.
- Errors caused by incorrect customer information.
23. Policy Validity & Amendments
- This policy takes effect from the date of publication on the website.
- Luxury Fashion may modify or update it at any time without prior notice.
- In case of conflict, this policy shall prevail.
- If any clause is deemed invalid, the remaining provisions remain in effect.
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